Privacy Policy

 At Dymond Training Services, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our services.

Who We Are

Dymond Training Services provides accredited training in material handling equipment across Scotland and East Anglia. We are an AITT-accredited training provider.

What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name.
   
• Booking Information: Course selections, training dates, trainee names.
   
• Website Usage: IP address, browser type, pages visited (via cookies or analytics tools).
   
• Communication Data: Any messages or inquiries you send via our website or email.
   

How We Use Your Information

We use your data to:

• Provide and manage our training services.
   
• Communicate with you regarding bookings, inquiries, or updates.
   
• Maintain records for certification and compliance purposes.
   
• Improve our website and services.
   
• Comply with legal or regulatory requirements.
   

Lawful Basis for Processing

We process your data based on one or more of the following:

• Your consent.
   
• Performance of a contract (e.g. course bookings).
   
• Legal obligations (e.g. training record-keeping).
   
• Legitimate interests (e.g. improving our services).

Data Sharing

We do not sell or rent your personal data. We may share data with:

• Accrediting bodies (e.g. AITT) for certification purposes.
   
• Service providers who help us operate our business (e.g. IT support).
   
• Legal authorities if required by law.
   

All third parties are required to handle your data securely and in compliance with data protection laws.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including legal and certification requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
   
• Request correction of inaccurate data.
   
• Request deletion of your data.
   
• Object to or restrict processing.
   
• Withdraw consent at any time.
   

To exercise any of these rights, contact us at:
📧 enquiries@dymondtraining.co.uk
📞 07766551538

Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Dymond Training Services
📧 enquiries@dymondtraining.co.uk
📞 07766 551538

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.